Transparent, fair, and customer-focused refund procedures for all our services
At MTOK Technology, we believe in transparency and fairness. Our refund policy is designed to protect both our clients and our business, ensuring that everyone understands their rights and responsibilities.
We clearly outline what's covered and what's not
Refunds processed within 7-10 business days
The following services are eligible for refunds under specific conditions:
30-day money-back guarantee from signup
Refund within 14 days of purchase
Cancel before session starts for full refund
Pro-rated refund for unused months
Due to the nature of our work, the following services are typically non-refundable:
Once development has commenced
Subject to registry policies
After campaign has been launched
Subject to provider's policies
Simple, transparent, and efficient refund procedure
Submit your refund request through our support portal or email. Include your order details and reason for refund.
Response Time: Within 24 hours
Our team reviews your request against our policy and verifies the eligibility criteria.
Processing Time: 1-2 business days
Once approved, we initiate the refund process through your original payment method.
Refund Time: 7-10 business days
You receive email confirmation once the refund is processed successfully.
Support: Available throughout the process
Common questions about our refund policy
Once approved, refunds are typically processed within 7-10 business days. The exact timing depends on your payment method and financial institution.
Yes, in certain cases such as service subscriptions or maintenance plans, we offer pro-rated refunds for unused portions of the service.
We prioritize client satisfaction. If you're unhappy with our service, contact us immediately. We'll work to resolve the issue or provide a refund if appropriate.
Setup fees are generally non-refundable as they cover initial configuration and onboarding costs. However, exceptions may apply in special circumstances.
Our support team is here to help you with any refund-related questions or concerns.